Being good at your business is great. Being great at what you do is better!

Find Greatness

Our Approach

Our job is to find the points where you might want to improve your business.  No matter your trade, you are in business to do a good job - you want to uphold a certain quality of service.
All Boltt activities are focused on the Total Quality Management (TQM) principles applied in virtually all general international business standards such as ISO, Lean, Six Sigma, ITIL, etc.  
We are not bound to a single methodology and apply different principles based on the industry sector your business services. Our approach is focussed on applying the PDCA framework (plan, do, check, act) which exists in all international standards – especially ISO 9000.
Our areas of focus are aimed at viewing your business processes from your most recent advertisement tagline, right through to your profit or loss bottom line, and everything in between.

  • First Client Contact

    There are no second chances in first impressions. As you read these words you are creating a first impression of us.  So too your clients create an impression of your business during their first contact on the phone, online or via email.  Measure it.  Manage it.

  • Digital Presence

    We live in the digital era, and our future will only become more and more digitized.  Do you plan and integrate this into your business? Are you simply in the digital space, or are you present?  Measure it. Manage it.

  • General Compliance

    Apart from being tough, doing business in South Africa is heavily legislated.  Becoming compliant from the word go is easy, but unfortunately things sometimes slip through the cracks.  Measure it. Manage it.

  • Human Resources

    Human Resources are the most expensive and legislated portions of modern South African business.  Make sure you follow the rules, know the latest HR indicators and use your people as strategic resources.  Measure it. Manage it.

  • Internal Processes

    From receiving a phone call to sending a final statement to running a management meeting - processes dictate our way of doing business.  Some are even legislated.  Measure it. Manage it.

  • Critical Metrics

    Data can be either mere ingredients to a report, or it can be a true metric enabling pro-active decision making and planning.  Measure it. Manage it.

  • Money Matters

    Simple math:  Income - expenses = profit.  Certain portions of this equation can be controlled.  Measure it. Manage it.

Q&A Audit

Q&A Audit

We’ll ask all the questions!

This is a remote, off-site service in which we guide you through a detailed set of structured questions, to get an intricate snapshot of your individual business.

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Shadow Audit

Shadow Audit

We will follow in your footstep!

This is an onsite service. It is extremely detailed and
intensely shaped to your needs. We literally shadow each forward-
facing position, critical production position, etc...

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Boltt Growth Plan

Boltt Growth Plan

We will help turn your hard work into a harvest of note!

The Boltt Growth Plan (BGP) is a managed process spanning a minimum of 12 months. It incorporates the Shadow Audit with a detailed roll-out, project management, change management and training plan.

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